Terms and Conditions
Thank you for choosing Pourti Referral Agency! Please look over the terms below. We’re excited to get going in providing you with excellent service.
A labor hour is defined as one hour of labor performed by one cleaning professional. Example: 4 LABOR HOURS. If the fee is $40 per labor hour, and a team of 2 completes the job in two hours, that would be $160 total. The same is if a single cleaner completes the job in 4 hours, the fee is still $160. In both examples, 4 labor hours were expended. Having 2 cleaners or 1 cleaner DOES NOT affect the final price, only the time occupying your home.
There is a 1.5 labor hour minimum for any job. Billable time may include loading and unloading supplies & equipment from a vehicle. If you have any questions regarding labor hours or billing procedures please call the office prior to your scheduled cleaning.
Time limit for your cleaning***
A time limit is defined as the maximum amount of time pre-approved for cleaners to work, stated in labor hours (see above.) Because we quote one-time jobs sight unseen, your job could take more than the estimated maximum approved time budgeted for your job. Please note that cleaners will not go over your time limit without your approval, so keep your phone on you! If we try to call for an extension, due to condition or other circumstances and are unable to reach you the cleaners will have to stop at the max budgeted time, even if the job is not finished in order to respect your price limit.
If you request less time than the recommended estimate
The estimates we provide are based on average industry times for your sq ft or rooms. If you opt for less cleaning time than what we recommend, the cleaners may not be able to get to everything. They will work off your list of priorities and get as far down the list as possible.
48 Hour Cancellation/Reschedule***
Cancellations or rescheduling require 48 hours advance notice to avoid a $25 cancellation fee. Please consider how late cancellations may negatively impact the cleaning professionals earning potential for the day. Without enough notice, it’s difficult for us to find replacement cleanings.
Accessibility & Lock Out***
Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a $45 fee for the time and travel. The cleaning time begins once cleaners arrive. Any wait time will be included in the billable time. The arrival time is a window of time, which may be given to you at the time of booking.
For one time cleanings, we recommend that you meet the cleaners in the home at the end of the cleaning to do a final walkthrough. In this walkthrough, you can make sure that everything has been completed to your liking, and if additional time is needed then you can give that permission at that time. If you cannot do a final walk through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a party, cleaning before a landlord’s final walk thru, etc). For hourly service, job fees are calculated based on cleaning time expended; therefore we have a no refund policy. If you find that more cleaning is needed, we can easily schedule more cleaning time.
Please note that if you are not satisfied with your cleaning, the first step is to request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. Cleaning professionals take much pride in their work and customer satisfaction.
Discounts cannot be combined.
Payment is due at the time services are rendered.
We accept Visa, Mastercard, and Discover. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning via email. Cleaning Professionals are not employees of Pourti Referral Agency. Agency is not responsible for property damages.
Independent Cleaning Professionals
Pourti Referral Agency is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and worker’s compensation, under state and federal law. For additional information contact your local Employment Development and the Internal Revenue Service.
Permanent Domestic Referral Placement
A client can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Pourti Referral Agency. If you wish to do so, we can send additional information. There is a $1000 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in this placement fee.
Pourti Referral Agency does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay any instructions on the method of entry. If you have a lockbox on site, please provide the code for your client file notes.
Uncontrollable natural events
Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.
Right to Refuse Service
We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable with the job site, client or pets. Please keep aggressive or overly friendly pets in a safe area.
Right to Reschedule
In order to respect all clients’ schedule, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.